Shipping Policy

1. Processing Time: All orders are processed and shipped out within 14 days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location.

3. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: Factory V is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it to us for a refund or exchange under the following conditions:

1. Timeframe: Customers have 7 days from the date of receiving their item to request a refund or exchange.

2. Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

3. Exchanges: If you need to exchange an item, contact us HERE. Once the exchange is approved, you will ship the item back to us.

4. Return Shipping Charges: Customer is responsible for return shipping unless Factory V made a mistake on the order.

5. Return Process:

   • Contact us HERE to initiate a return.

   • Ship the item back to us.

   • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. Sale Items: Sale items are eligible for refunds under the same conditions as regular items.

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